Shipping & Returns
Shipping
STRYDE offers tracked shipping. Here is what to expect.
Order processing
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed over the weekend begin processing on the next business day.
Delivery times
Once dispatched, estimated tracked delivery times are:
- United States & Canada: 7-15 business days
- United Kingdom, Europe & Australia: 7-15 business days
- Rest of world: 10-20 business days
These are estimates, not guarantees. Delivery times may vary due to carrier delays, customs, weather, or other factors outside our control.
Tracking
You will receive a confirmation email with tracking details once your order ships. Please allow 2-5 business days for tracking to begin updating after dispatch.
Customs, duties & taxes
Any customs fees, import duties, or taxes charged on delivery are the responsibility of the customer. STRYDE has no control over these charges and cannot predict their amount. If a parcel is refused or returned because duties were not paid, original and return shipping costs may be deducted from any refund.
Incorrect addresses
Please double-check your shipping address at checkout. STRYDE is not responsible for orders shipped to an incorrect address entered by the customer. Re-shipping costs for returned parcels are the customer's responsibility.
Lost or delivered parcels
Orders marked as delivered by the carrier are considered fulfilled. STRYDE is not liable for parcels lost or stolen after being marked delivered.
Returns & Refunds
30-day returns
If you are not satisfied, you may request a return within 30 days of delivery. To start a return, contact us through our Contact page within 14 days of receiving your order.
Return conditions
Returned items must be unused, in their original condition and packaging, with all tags attached. We reserve the right to refuse returns or issue a partial refund for items that show signs of use or are not in resalable condition.
Return shipping
Return shipping is arranged and paid for by the customer using a trackable method. We do not provide prepaid return labels. Original shipping costs are non-refundable.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 3-10 business days. Sale or discounted items are final and not eligible for refund unless faulty.
Damaged or faulty items
If your order arrives damaged or faulty, contact us through our Contact page within 48 hours of delivery with photos of the item and packaging, and we will make it right.
Cancellations & changes
To change or cancel an order, contact us within 6 hours of purchase. Once an order has been dispatched, it cannot be changed, cancelled, or redirected.